IT systems are a significant investment for many businesses and it is important that staff make the best use of technology. If staff are trained to use IT properly they can be more productive and the business will run more smoothly. When problems arise they need to be dealt with quickly and efficiently to prevent them having a serious impact on day-to-day business operations.

We offer a fully manned online and telephone helpdesk facility with self help databases that allow solutions to common problems to be available to the end users. These databases are also available as company specific so that your bespoke in-house software can also be included but only accessible by the employees of your company. Our highly trained and friendly help desk professionals ensure that your problems are dealt with in a smooth and efficient manner.

Looking forward, our support staff will advise effectively on problem management by reviewing all incidents and identifying areas of improvement to ensure reliability.

We offer pro-active IT support at a fixed price designed specifically around your company's individual needs. We do not charge for call outs, and we believe it is our responsibility to fix problems first time. The following are some of the IT Support services we offer our clients:

Helpdesk Support (contract)

Unlimited telephone and remote support on a per user, per month basis. All IT related issues including telephony, software issues, audio visual, printing queries and all kinds of technical problems.

Helpdesk Support (ad-hoc)

Telephone and remote support assistance on a per issue basis. Any IT related issues including telephony, software issues, audio visual, printing queries and all kinds of technical problems.

System Administration

Basic day to day administration of your systems to ensure smooth running and operating to its maximum efficiency.